Kiosk Design

ATM Redesign

Details
  • Company Capital One
  • Scope Concepts
    Creative Direction
    Information Architecture
    Engineering Negotiations
    Implementation
Kiosk Design

I identified a need to overhaul the Capital One ATM experience. It required a large amount of consensus building, as well as a significant change in back-end technology and infrastructure to allow for a new experience. Ultimately, helped act as a catalyst for the retail banking ATM group to move into a customer-first mentality.